Lufthansa….?

This is the experience of a friend of mine with Luftansa please share widely…..

'I strongly advise that anyone travelling out of Nigeria in the near future should steer clear of Lufthansa. My son had the misfortune of being booked on a Lufthansa flight on March 30. One hour after they checked in at PH Int. Airport they were told the flight had been cancelled. It took them more than 2 hours to transport them to a nearby hotel and after mid night before they were able to get a meal at the hotel!!!

All their belongings had been checked in so he had no change of under wear or toiletries they were given one TINY tablet of soap and a reel of toilet roll. The 'shop' in the hotel was closed so there was no where for him to buy a toothpaste or a toothbrush.

On the 31st I went to meet him at the hotel as at 2pm he hadn't had any meal. He tried to order a drink and was told by the bar attendant that lufthansa given orders that no one should be given anything other than water.

I had to go out and buy him some snacks a toothbrush and toothpaste!!! He eventually got a meal and by 4pm they were taken back to the airport but they didn't take off until 12 mid night. 

Mean while Lufthansa had provided only ONE meal for them in 24 hours and naturally he had missed his connecting flight from Frankfurt to Heathrow……'

I have been advised by another very good friend of mine that:

'Anyway, the law is on your friend's side. Under EU law, the airline MUST provide alternative flights to the passenger's final destination. In addition, the airline is liable for up to €600 Euros in compensation claims per passenger for this delay.

Many people are not aware of this law, so they spend time complaining instead of claiming.
There are simple forms on the websites of all EU carriers for making this claim. Let me know if they encounter any challenge getting the compensation.'